Have you been short-changed by Chipotle?
If you have been short-changed by Chipotle when using cash at one of their restaurants, we want to hear from you. Please take a few minutes to submit your information. This information will help us identify Chipotle Change class action members who may be entitled to some compensation or other relief.
We will not use information you submit for any purpose other than the lawsuit, without your permission.
FAQs About the Chipotle Short-Change Class Action
What is this lawsuit about?
The lawsuit alleges that Chipotle has deliberatively failed to give the correct change to customers paying with cash and the conduct is benefiting Chipotle, not the customer.
On August 20, 2020, a Class Action Complaint was filed against Chipotle Mexican Grill, Inc. (“Chipotle”) in the Court of Common Pleas of Allegheny County, Pennsylvania, contending that Chipotle misappropriated money belonging to its customers in violation of Pennsylvania law – including the Pennsylvania Unfair Trade Practices and Consumer Protection Law. Chipotle accomplished this misappropriation by short-changing its customers who used cash for purchases. Click here to view a copy of the Complaint.
What is a Class Action?
Class actions sometimes get a bad rap. It may look frivolous on the surface to bring a claim for a seemingly small transgression, such as an overcharge of 53¢, but there is logic to class actions. No one in their right mind is going to spend thousands of dollars on an attorney to fight over 53¢. Yet if the defendant (in this case, Chipotle) is actually guilty of overcharging or under-delivering, it may be profiting by hundreds of thousands of dollars at the expense of its customers. That defendant may even be counting on the fact that an individual would not fight over 53¢.
Allowing all the wronged parties (called “Class” or “Class Members”) to band together ensures that there is a remedy to address wrongs that can actually add up to a huge profit for Chipotle at the expense of consumers.
In short, class actions exist to protect against unfair or deceptive business practices that would otherwise go unpunished.
Why is my information important?
Providing your story to us — through this website or otherwise — is important to help us determine the scope of the problem, and perhaps the size of the Class. Is this happening at all the Chipotle restaurants or just a few? Is it happening in other states? It also provides valuable information that will help prove the damages against Chipotle and substantiate the claim that Chipotle committed unfair trade practices. Participation is completely voluntary, but it also makes it easier to communicate with you when necessary or required to provide information and updates about the lawsuit. You can also follow us on social media for updates.
Do I have to live in Pennsylvania to participate?
While the lawsuit is currently directed at Chipotle’s conduct in Pennsylvania, we would like to hear from anyone who was short-changed by Chipotle, no matter where it occurred.